Customer satisfaction matters above all else to us.
If you are dissatisfied with any of our products, please follow the below steps to secure a replacement or refund. We are more than happy to help.
If you feel the need to return any item to us, we will ask for you to pay the cost of the return.
If you have received the wrong items or your items are faulty, this must be notified to us within 7 days of receiving your order. We will then send you a pre-paid postage label. We are unable to refund any shipping charges related to goods returned to us as faulty or incorrect if we have not provided a pre-paid label.
Goods must be unworn and unused in their original packaging in order to be applicable for a refund. Shipping charges will not be refunded.
If the packaging is deemed not suitable for resale, a re-bagging fee of £2.50 will be deducted from the refund.
We are unable to refund any items returned to us that have clearly been worn or used, these items will be returned to you for a charge of £3.49.
How to make a Return
- Download and fill in our Returns Form
- Return the unworn garments to us in their original packaging
- We will process a full refund on products to your original payment method within 5 working days of receiving the returned items.
We cannot accept returns on Customised Items
Unfortunately, we cannot provide returns on customised items.
For that reason, we ask you to take your time when designing your custom clothing before submitting them for production.
You have 28 days from receipt of your order to return your items. Once this period has passed, items cannot be returned.
Priority deliveries paid for when ordering are customer preference. Unless the goods returned are faulty, delivery surcharges cannot be refunded.
*Customised goods cannot be exchanged, or returned unless faulty.
Brook Taverner Returns
Brook Taverner Garment returns are subject to the following restocking fees:
£2.10 per tailored garment
£1.20 per shirt or blouse (unopened)
£2.55 per shirt of blouse (opened and still in the original packaging)
Any shirts or blouses which have been worn or used for sizing and are not in their original packaging cannot be credited, and will be returned back to the customer at a cost of £3.49.
Garments will only be credited if they are received in their original condition.
Any garments altered to a non-standard size are non-returnable.
For a full copy of Brook Taverner Returns policy, please contact us.